Support
Built by engineers for engineers
Intro
Welcome to Enginuity Support, on this page you will find FAQ’s and links to contact our support team. This page lists our opening hours, phone and email contact details. If you have any questions just reach out and member of our team will get back to you as fast as possible.
What would you like support with?

01 Engage Support
Engage gives engineers better opportunities to gain common, digital and sector-specific skills. Data-driven AI learns with the user to power personalised recommendations for enhanced engagement, comprehension and retention. On this page you will find, FAQ’s and details on how to contact support.
How to get in touch
Our office hours are: Monday to Friday – 09:00-17:00 Saturday & Sunday – Closed Tel: 0845 643 9001
General FAQ's
What is ‘Engage’?
Engage is a unique digital skills platform delivered to you by Enginuity. It has been developed to support engineers who are currently at rest due to COVID-19, who are looking to develop themselves both personally and professionally.
The platform has been built by engineers for engineers. Enginuity has worked across the Engineering and Advanced Manufacturing sector including support from the High Value Manufacturing Catapult to pull together a wide range of materials to help support engineers.
How does Engage work?
Engage is an expandable and evolving gateway of learning content. Engage has two components designed to provide one cohesive online learning experience for engineers to re-skill and up-skill.
The Engage Research Hub is a single dashboard offering a simple way to view relevant curated content from across the wider internet, the Engage Academy and our partners.
The Engage Academy offers users a market leading modern space to learn engineering and technology specific deeper learning. It’s our ‘virtual classroom’ environment capable of delivering programmes of learning, progress monitoring and assessment.
What makes this learning platform different?
As a sector connector, Enginuity is well positioned to provide support for Engineering organisations and their employees during this crisis, to enable the advancement of skills development for individuals and organisations.
Data analysed by Enginuity shows there are defined skills related to many roles in the engineering and advanced manufacturing sector that can be categorised. This categorisation enables content to be served suited to an Engineer’s role.
Engage provides valid and reliable content direct to the individual across these skills categories:
Common skills – communication techniques, leadership and management. office software, Microsoft, web enabled programmes and tools.
Industrial Digitalisation skills – responding to Industry 4.0
Technical skills – specialist skills related to the engineering jobs within the sector
How do I find training?
The Research Hub is a great place to start, the dashboard provides personalised recommendations for online learning based on your profile and interests. We curate content from Engage Academy, our partners and trusted sources across the internet.
You can search for learning content through the Engage Research Hub by clicking on the magnifying glass in the top right hand corner of your dashboard. Alternatively, for a more tailored experience you can use our chat facility located in the bottom right hand corner of the page.
How do I find courses I’ve enrolled in?
Courses take place in our Academy.
Click on the ‘My Courses’ icon on your Engage Academy dashboard.
This will bring up a list of all courses you have been enrolled on. You can refine your list through a number of filtering options which can be found on the left hand side of the dashboard.
How do I find courses that I’ve already started in the Academy?
Click on the ‘Resume’ icon on your Engage Academy dashboard.
This will bring up a list of all of your ongoing learning activities. You can refine your list through a number of filtering options which can be found on the left hand side of the dashboard.
Will training I complete on Engage be recognised by any professional bodies?
Engage is not an accredited institution, therefore we cannot guarantee that any training completed through Engage would be formally recognised.
Where can I find your Privacy Policy and Terms?
Our Privacy Policy can be found here : https://enginuity.org/privacy
Our Terms & Conditions for Engage can be found here : https://enginuity.org/engage-terms/
Account Enquiries
How do I set up an account?
Signing up for an Engage account is easy. Open the link below and click on “Create Account”
How do I log into my account?
Signing up for an Engage account is easy. Open the link below and click on “Create Account”
How do I delete my account?
You can contact us via the following channels to request for your account to be deleted:
Email: [email protected]
Phone: 0845 643 9001
We’ll process your request and notify you once we are done.
How do I reset my password?
You can reset your password from the sign in page by selecting ‘Need Help Signing In?’ and then ‘Forgot Password?’.
You will be prompted to enter your Email or Username to receive the reset link. You will then need to follow the instructions by email to reset the password.
How do I contact you?
How do I make a complaint?
We hope you never feel you need to make a complaint with us, however, if we have not delivered on our service to you please contact us at:
Commercial Enquiries
What does Engage cost?
Engage is currently a free to use platform that we have developed to support Engineers at rest.
I’m interested in sharing content, how do I get in touch?
Please email us at [email protected]
Please ensure you include the following information:
- Your Name
- Organisation Name
- Contact Details
- Details of the content you wish to share
Data Enquiries
What personal data do you collect and what do you use it for?
If you need to understand how we use data, please read our Privacy Policy and Terms for Engage.
Our Privacy Policy can be found here : https://enginuity.org/privacy
Our Terms & Conditions for Engage can be found here : https://enginuity.org/engage-terms/
Can’t find what you’re looking for?
We’ll help you find the answer or connect with an advisor.